FAQs

WellJourney Medicine welcomes all individuals who are seeking a collaborative relationship with their provider without the hassel of in-person visits. However, as a fully-virtual provider, we recognize that many conditions require regular in-person assessments and management to safely and effectively care for the patient. In many cases, membership with WellJourney can supplement existing insurance and providers and we will coordinate care with other providers as needed. If you have questions about whether virtual DPC is the right fit for you, or your situation, we encourage you to schedule a member consultation with one of our providers to discuss your circumstances. We are happy to counsel you on the considerations specific to your situation. At this time , we are not accepting patients who are also Medicare Fee-for-Service Beneficiaries; Patients with Medicare Advantage are eligible.

We founded WellJourney Medicine as a family-owned practice with the goal of providing quality care to members as if they were our own family members.

WellJourney is more than just primary care. We approach care delivery with an integrative approach through combining evidence-based medicine with other disciplines, including massage, accupuncture, and functional medicine. We strongly believe in the power of prevention and collaborate with our patients through detailed risk assessments and coaching to support patients in active preventive habits to improve healthspan and prevent or delay the onset of chronic diesease. We do this through transparency, ongoing member education, and a collaborative approach to care planning.

No. WellJourney Medicine does not accept insurance or bill insurance companies. However, we do accept HSA cards for payment (beginning January 2026) and can produce superbills for certain services that can be provided to you to submit to your insurance company for reimbursement. Instead, we cover a range of care within our flat monthly membership packages. This means no co-pays, no deductibles, and no surprise bills for our patients. Any additional costs to monthly memberships will be discussed with the patient prior to completing the order (e.g., labs, imaging, prescriptions). Providers will work with patients to find the most effective and lowest cost option in these cases.

Membership with WellJourney Medicine is NOT an insurance plan. While our practice is designed to offer a full range of primary care services that cut down on referrals and potential-in office visits. We recommend all members carry additional coverage (e.g., medical cost-sharing memberships or supplemental catastrophic insurance policies) to cover healthcare for incidents such as unexpected surgery, hospitalization, specialist referrals, ER visits, etc., when possible.

At this time, we are not accepting members who are also Medicare Fee-for-Service Beneficiaries; Patients with Medicare Advantage are eligible.

A membership is not required for our acute care and medical consultation services (upfront payment required). Our direct primary care model requires membership for all other services as it is designed to promote health through an ongoing relationship between you and your provider.

Groups of 2-4 members in the same household, when registering together, will earn some savings. We also offer student memberships at a discounted rate. All members save on wholesale-priced labs and imaging.

WellJourney Medicine providers will collaborate closely with patients to determine when an in-person visit is needed (e.g., emergency room, specialist). We encourage our members to contact us if there is any question about whether in-person care is needed. For more complex healthcare conditions or needs that arise, WellJourney providers may refer a member to see a specialist for in-person evaluation. We also recommend that women identify a provider that can be utilized for preventive women’s health exams (e.g., pap smears) to meet current guidelines on well woman exams. WellJourney can help members to identify low cost providers for these cases and will support the coordination of care as needed.

At this time, we only provide services to patients in Georgia, Michigan, Maryland, and Washington, D.C. However, there are plans to expand to additional states in the near future (Delaware and others). Please let us know where you live and this will help us prioritize our expansion to areas with high interest.

WellJourney providers will work with its members to identify affordable options for self-pay medications and imaging. Laboratory fees are billed to members at a significantly reduced rate.

WellJourney can also provide information and resources to members seeking additional coverage for other healthcare needs (e.g., potential emergency room use, hospitalization, procedures) like cost-sharing organizations and other non-traditional coverage options.